Forum Discussion
Lack of consistency when working with and reviewing fonts in Rise - Why?
Hello everyone Firstly I acknowledge that this topic may well have been raised before but I could do with some up to date support on this issue please. I am developing a project in Rise and have c...
Do I have to contact Articulate directly about this or can someone on the forum get this in front of staff to look into?
Hi Frazer!
Sorry to hear you've run into this setback! I'd be happy to help!
To clarify, can your SME observe the same behavior across multiple supported browsers, or is it local to one? Also, it would be helpful to see a copy of the link that's giving you trouble. Would you be comfortable sharing that here in the discussion or privately through a support case?
Looking forward to hearing from you!
I've yet to do all the testing to be honest but will have a look into it.
ThanksHello Steven
I just wanted to let you know that I have been looking into things around the changing typeface issue.
I think the bug you mentioned around changing typefaces and the screengrab is what it is in this case.
I actually noticed it. I added some feedback myself and with it came the screengrab. At first the screengrab clearly showed Lato (my selected project font). I left it for a moment and then checked the feedback again and the screengrab was showing a serif font. My colleagues reported that their feedback/screengrab remained faithful to the font they had selected.
Here's another strange thing too. My screengrabs are all a horrible quality when enlarged.
Extremely blurry every one. Again my colleagues report theirs are nice and clear.
So it looks like the problem is mine.
In one way I am relieved as I think my SMEs can view the projects I build for them as intended.
Is there anything I can do at this point to try and 'reset' Rise to work as intended?
Thanks in advance
FrazerHello Frazer,
Happy to chime in. What browser are you using? How about your SMEs? I'm asking because the bug Steven mentioned seems to be browser-specific. Can you try using Windows / Firefox and see if the behavior will happen?
I am looking forward to hearing from you.
