Lag time in Rise 360

Hello, Angelia! I saw your other post about this, and I really appreciate you reaching out. We've had a few other recent reports of lag time when typing, so we're looking into what could be causing this problem. We'll keep you posted on what we find!

I too am experiencing this issue today. I cleared my cache, cookies, and fully restarted. I'm using Chrome but also tried Firefox (both latest versions of the apps) on a Mac computer with updated software. I just wanted to add my experience so it can be added to the investigation. It's good to know that this isn't just me! Thanks.

Thank you for chiming in, Leah! Is this problem happening in all your courses on your Rise 360 dashboard? 

I haven't checked all of my courses (that would be time consuming). I did experience it in at least three I tried. Also, it seems to be better, not perfect but better, in Firefox. I'm working there for now. The lag is not as bad. I did submit a ticket to support and Jose said they're aware of an issue. I sent videos to show the issue too.

Thank you, Leah! The videos you shared with Jose is very helpful for us. We'll keep you posted on our progress with this issue!

Hi everyone! I'm happy to let you know that we fixed the cause for the delay between typing and seeing your text on the screen. You should be able to enter text normally in Rise. Let us know if anything else comes up!

This same thing is happening to me now and it's really impacting development. Any ideas for a solution? Thank you. 

Hi Emily,

I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

Hello Emily,

We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

Hi Eric,

I am experiencing this same lag issue when typing, not happening in other programs or in other tabs within the same browser session. Closed the session and started a new one but to no avail. I checked the status page and didn't see any issues. Any ideas? I am using Safari on a 2019 Intel Mac.