Forum Discussion

OlleSchlin's avatar
OlleSchlin
Community Member
10 months ago

Lagg when playing inserted audio

Hello, I have discovered a strange problem, that I want to ask about. I´m using Storyline 360 and I have discovered that inserted audio (text-to-speech) have a small lag just in the beginning of...
Articulate 360
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
10 months ago

Hello OlleSchlin,

Happy to help!

This is strange behavior indeed. I haven't encountered this issue before, but I feel the issue might have something to do with either network latency or a problem with the installation. Please try repairing your Storyline 360 installation as a troubleshooting step to see if this fixes the issue. You'll also want to ensure you work locally when creating and editing your Storyline 360 projects.

If the issue persists after the repair, please share a copy of your project file here or in private by opening a support case to help us recreate the issue for testing. We'll delete it when we're done!

OlleSchlin's avatar
OlleSchlin
Community Member
10 months ago

Thanks. I will do that, but I need to ask my IT department, since I don't have any of those privileges.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hello OlleSchlin,

    I'm glad that my colleague JoseTansengco was able to assist you and recommend repairing your Storyline 360 installation! 

    If you or your IT department have any further questions, feel free to reach out in this discussion or privately in a support case. We're happy to help!

    Have a wonderful start to your week!