Layer properties not working

Happens to me constantly as well. I have 2 externals and a laptop. I can't get the layer properties to show on any of them. Occasionally there's a flash along the task bar at the bottom of M3 when I right click on the layer and select 'Properties', but no where else and not consistently. It also doesn't matter the resolution settings.

There are also similar issues with the player interface - it shows up as a ghost shape on monitor 2 if SL is on 3. If SL is on M2 the player interface shows up visible on M3. I can make the ghosted one appear using WIN key + arrow, but it is a nuisance.

Given how many folks use multiple monitors, this bug should be a higher priority. Thanks!

Hi Jennifer,

I'm sorry to hear that you're experiencing the same issue discussed in this thread! I've also opened a case on your behalf to connect you with a support engineer. Please expect a message from them for the next steps to troubleshoot the issue. 

Just did an update last night and now today it is acting like this. If I unplug my 2nd monitor, it’s fine. I need to compare properties of 100 plus slides in 2 courses so I need my 2nd monitor. Will there be a fix for this? It wasn’t acting like this before I did the updates

I am having an issue where I have layer settings set to hide other layers / hide objects on base layer. These settings work. However, when I uncheck the boxes, they stay hidden. Yesterday I was able to change the setting, duplicate the layer, and the new copy worked. Today that's not working, and I have to rebuild the layer in order to show things on the base layer. I tried uninstalling and reinstalling as well. Anyone else experience this?

Have you ensured that the base layer objects remain visible in the timeline when transitioning to another layer?

Wow... this is still an issue in 2024. 

I click my layer properties button and nothing happens. 

Attention: If you're experiencing this, the solution seems to be unplugging your secondary monitor and potentially restarting Storyline without the secondary monitor attached.

Edit: On the off chance any SL developers are reading this, let me explain what's going on. This over-6-year-old bug relates to the layer properties window for secondary layers, NOT the base layer. While the base layer properties window ALWAYS appears centered in whatever window SL is open in, the secondary layer properties window inexplicably opens on whatever monitor it was left on. So, if people are undocking and redocking at another monitor, the secondary layer properties window may not appear. See my attached screenshots demonstrating this, where I have three displays and open both layer properties windows. 

The solution is simple: just make the secondary layer properties window behave like the main layer properties window! 

Side note to Articulate: if your customers are complaining about the same bug for literally 6 years, it's probably long past time to start exploring the root cause of the problem and patching the software rather than just opening one-off individual support tickets or telling people to repair their install. I've been a loyal customer for over a decade and there are way too many instances like this of bugs going unresolved for years upon years. Listen to your customers!

Ridiculous that, after all these years, this hasn't been patched.