Forum Discussion

jimlittle's avatar
jimlittle
Community Member
2 months ago

Learner emails from custom domain

Hi all,

Just in the process of configuring Reach, and I want to check:

If we used a custom domain (eg "learning.company.com")

When learners are invited - will they get the invite email from:

"Reach 360 Notifications <notifications-no-reply@articulate.com" 

OR

something else? (- if so what will it be?)

Can this be configured?

Is this sender addressed used for joining notifications as well as course notifications?

  • Hello jimlittle,

    Happy to help!

    There isn't a way to change the name of the email client that sends automated notifications to Reach 360 users. Our system manages this, and it is the same for all users. Can I ask if you are experiencing any issues with notifications not reaching their intended recipients?

    • jimlittle's avatar
      jimlittle
      Community Member

      Thanks for the reply. We are doing our documentation of the onboarding process, and this wasn't so clear.

      Could I suggest that this is mentioned on the custom domain documentation page?

      • StevenBenassi's avatar
        StevenBenassi
        Staff

        Hi jimlittle!

        Glad to see Joe has been helping you!

        Happy to share your feedback with our product team. Also, we're tracking a feature request that will allow Reach 360 users to customize the sender address for e-mail domains. I've linked this discussion to the feature report so we can notify you if this enhancement makes it to our product roadmap.