Forum Discussion

HoneyTurner's avatar
HoneyTurner
Community Member
3 months ago

Learners progress not being tracked

We have a large range of courses that we offer our learners, all created in Storyline and shared via 360 Learning.  Our content manager is complaining that she is seeing an increasing number of lea...
advice
e-learning development
storyline 360
PhilMayor's avatar
PhilMayor
Super Hero
3 months ago

Could be Internet Explorer issue, Storyline no longer supports Internet Explorer

  • HoneyTurner's avatar
    HoneyTurner
    Community Member
    2 months ago

    Thanks Phil. I've added an opening slide that has them confirm their browser, so we're relying less on them remembering to use Chrome and actually checking in. My research showed that attempts to capture the browser in use was unreliable, so we're using the honest questioning method.

  • JoeFrancis's avatar
    JoeFrancis
    Community Member
    2 months ago

    I would work to eliminate Internet Explorer from the list of possible culprits, as even Microsoft no longer supports it:

    https://learn.microsoft.com/en-us/lifecycle/products/internet-explorer-11

    • HoneyTurner's avatar
      HoneyTurner
      Community Member
      2 months ago

      Unfortunately, not only does the company insist on having IE available, it is set as everyone's default browser, for reasons I won't go into here.

      I haven't found a way to force them not to use IE for training. Everyone is instructed on their first day that training should always be accessed via Chrome. So, I've created this starting slide to add to my projects.