Forum Discussion

SarahFischer-66's avatar
SarahFischer-66
Community Member
12 months ago

Lesson Stuck in Processing

A lesson in my Rise course is stuck "processing." it's been that way for more than a day. The only option is to click "cancel," which deletes the lesson. I can view the lesson and content from the preview but cannot edit the content. Any advice is appreciated.

Rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    12 months ago

    Hi there, Sarah! I'm sorry you hit a roadblock. If you're still stuck, try these steps:

    • Use a different supported browser (Firefox, Chrome, Safari, Edge - latest versions)
    • Use a private browsing window, like Incognito mode in Chrome
    • Clear your browser cache, and restart your machine

    If you're still having trouble, please let us know in a case! We'll be glad to work one-on-one with you to get unstuck.

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