Letting an Employee Go Gracefully Rise Course Template

Question

I am not sure of the proper forum for this, but I was reviewing the Rise template for "Letting an Employee Go Gracefully" and in the "Mitigating Legal Risks When Letting an Employee Go" lesson, the provided video starts, stops, and starts again. The player itself continues without interruption, so my assumption is the issue lies within the video attached.

karlmuller · Answer

Hi Mathew,
I did not experience any issues while watching this video.

mathewmeyer · Answer

Thanks for checking Karl. It must be a localized issue then. I have replayed the video several times and continue to experience this error, but only on this singular video.

kellyauner · Answer

Hi Mathew,
Thanks for reaching out and I'm sorry you're experiencing this issue!

What browser are you using to view the video? I tested it in Chrome Version 124.0.6367.91, and I'm not experiencing any issues. Here's a list of our supported browsers.
Does viewing the course in incognito mode make a difference? You can also check that the network endpoints in this article are enabled.

I hope this helps! I'll look out for your reply, or feel free to reach out in a support case!

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Letting an Employee Go Gracefully Rise Course Template

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