Forum Discussion
Lightbox issue for user
Hello! I have created a basic keyboard shortcut menu slide and then made a light box for it to show in the top right corner of every slide. It functions properly in my preview, but when my user test...
Hi Kimberly,
Thanks for reaching out!
I'm sorry to hear that your user is experiencing this issue. I'd like to ask a few clarifying questions to help me troubleshoot!
- You mentioned the course works as expected in preview mode. When published, does it work for you still, and not for your user?
- Have they tried viewing the course in a different browser?
If you're comfortable sharing your file with us, I'd be happy to test it on our end! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
