Forum Discussion

JeanneBernui's avatar
JeanneBernui
Community Member
14 years ago

Link to PDF not working on iPad

I created a course in Storyline that contains a hyperlink to launch a PDF document.  It works fine on the computer, but not on the iPad - nothing happens when I click on the button to launch the document.  Any thoughts out there?

Thanks,
Jeanne 

17 Replies

  • Hi,

    Do anyone know if the issue of viewing PDF's from the iPad player has been resolved?

  • MattLang's avatar
    MattLang
    Community Member

    5 years and this is still not fixed?

    (FYI - I'm running  Storyline 3)

     

  • Hi there, Matt. Thanks for checking in!

    This isn't a feature in the Articulate Mobile Player (AMP) yet, but we're keeping tabs on the insight shared in this discussion and through our Feature Request form. 

    Here's a behind-the-scenes look at how we manage feature requests! Also, this table compares the Storyline 3 features currently supported in HTML5, Flash, and AMP. 

    One approach could be to have a slide that serves as a Resource one, and link it as a custom tab in the Player. Would that work for your design?

  • KellyDoane's avatar
    KellyDoane
    Community Member

    HELP!!

    I'm not sure this is related..., but I am having a situation where we are embedding URL links to PDF documents stored on SharePoint. When taking the learning on my companies own mobile app using a 3rd party LMS the PDF opens fine, but there is no way to return to the jump off point in the training. You literally have to exit the training entirely and start over. 

    The LMS company is saying this is the SCORM's fault. 

    Any input?

  • Hi Kelly!

    It sounds like when closing the PDF; you have to start the course over. That doesn't sound right! Have you tried testing your course in a web environment like Tempshare or an LMS environment like SCORM cloud?

    If the course returns to the stopping point in Tempshare and/or SCORM cloud, then it might be a setting you can change in our LMS. If the behavior is the same, then it would help to test the file on our end. You can share it with our Support Engineers in a support case.

    • KellyDoane's avatar
      KellyDoane
      Community Member

      Thanks, Lauren! Your answer is exactly what I expected it to be. We have already tested on web, both in our own LMS and on SCORM Cloud - it works perfectly! Close the PDF viewer and you are returned to the course exactly where you left it. Although, I would prefer a setting in Rise that would allow us to set links to 'open in new tab', so that the learner could keep resource material open during the course. 

      Anyway...

      Thanks for the help!