Forum Discussion
LMS Publishing error
Please help me fix this error. It appeared when I published a SCORM zip file which was created by Rise 360 to our LMS.
Thank you so much!
0:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Time) - AICCComm - Trying to create XMLHttpRequest in JavaScript1.5
1:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Time) - AICCComm - Entered browser conditional
2:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Time) - AICCComm - Creating object
3:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Time) - AICCComm - intReCheckLoadedInterval=250
4:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
5:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - IFrameLoaded
6:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - In GetAICCURL
7:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
8:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - Querystring value =
9:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - GetAICCURL returning:
10:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
11:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - Checking IFrame
12:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - blnCanUseXMLHTTP=true
13:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - AICCComm - blnCanUseIFrame=true
14:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - <h1>SCORM Driver starting up</h1>
15:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - ----------------------------------------
16:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - ----------------------------------------
17:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In Start - Version: 7.7.0.a1.2 Last Modified=11/07/2023 11:58:18
18:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Browser Info (Netscape 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36)
19:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - URL: https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
20:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - ----------------------------------------
21:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - ----------------------------------------
22:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In ClearErrorInfo
23:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
24:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
25:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - strStandAlone= strShowInteractiveDebug=
26:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Standard From Configuration File - SCORM
27:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Using Standard From Configuration File - SCORM
28:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In LMSStandardAPI strStandard=SCORM
29:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Calling Standard Initialize
30:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_Initialize
31:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_ClearErrorInfo
32:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Grabbing API
33:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_GrabAPI
34:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Searching with improved ADL algorithm
35:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_GetAPI
36:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_GetAPI, searching parent
37:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_ScanParentsForApi, win=https://lms.dev.kaopiz.com/admin/course_form/course_edit/3
38:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_SearchForAPI
39:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
40:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
41:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_WindowHasParent
42:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Window Does Have Parent
43:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Searching Parent - Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
44:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_SearchForAPI
45:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
46:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
47:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_WindowHasParent
48:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Window Does Not Have Parent
49:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
50:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
51:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_WindowHasOpener
52:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Window Does Not Have Opener
53:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
54:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
55:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in children - Name=, href=https://lms.dev.kaopiz.com/admin/course_form/course_edit/3
56:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
57:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 0
58:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
59:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
60:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/admin/course_form/course_edit/3
61:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
62:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 0
63:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
64:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
65:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
66:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
67:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
68:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
69:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 1
70:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
71:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
72:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
73:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
74:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 0
75:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
76:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
77:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=AICCComm, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/AICCComm.html
78:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
79:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
80:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
81:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
82:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
83:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 2
84:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
85:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
86:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
87:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
88:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
89:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
90:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 3
91:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
92:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
93:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
94:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
95:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
96:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
97:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
98:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
99:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
100:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
101:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Didn't find API in this window - Name=, href=https://lms.dev.kaopiz.com/admin/course_form/course_edit/3
102:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
103:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
104:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_WindowHasOpener
105:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Window Does Not Have Opener
106:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
107:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
108:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in children - Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
109:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
110:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 0
111:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
112:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
113:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
114:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
115:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
116:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
117:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 1
118:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
119:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
120:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
121:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
122:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 0
123:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
124:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
125:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=AICCComm, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/AICCComm.html
126:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
127:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
128:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
129:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
130:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
131:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 2
132:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
133:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
134:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
135:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
136:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
137:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
138:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in child frame 3
139:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
140:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
141:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Looking in this child's children Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
142:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_LookInChildren
143:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
144:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
145:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In SCORM_APIFound
146:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - API NOT Found
147:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Didn't find API in this window - Name=, href=https://lms.dev.kaopiz.com/uploads/scorm/courses/bf411614dc97660a06ab79418eb12417/scormdriver/indexAPI.html
148:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_GrabAPI, returning
149:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - Unable to acquire SCORM API:
150:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - SCORM_objAPI=object
151:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
152:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - ERROR - LMS Initialize Failed
153:Tue Nov 07 2023 11:59:46 GMT+0700 (Indochina Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
Hi Linh! I'm sorry to hear that you are encountering an issue when uploading your Rise course to your LMS.
Have you shared this error log with your LMS administrator yet? You can also test your published course at SCORM Cloud and compare the results with your LMS. Learn more about using SCORM Cloud to troubleshoot LMS issues.
If your content works properly at SCORM Cloud but not in your LMS, you may need to open a support case with your LMS provider to troubleshoot the issue. Your LMS provider may request a debug log to help identify the problem. Learn how to generate a debug log for Rise 360 and Storyline/Studio content.
If you’d like to know more about the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
However, if your course doesn’t upload or play correctly at SCORM Cloud either, send us your project file for review. Our support engineers are more than happy to assist in troubleshooting the issue.
I received this error also, but the error did not show when launching in the LMS. I published the item for LMS and clicked the view project button and got the error message. I did find earlier threads regarding this and some found it was due to having the launch player in new window checked. I unchecked this in the player and did not get the message. However, I have used the launch player in new window selected before and did not receive the error. Any help would be appreciated.
Hi Sharrilyn!
I understand that you used to have the Launch Player in New Window selected before and you didn't receive the error.
I would suggest testing your SCORM file in SCORM Cloud to check if the behavior is the same. If you haven't tested yet, please follow Angelo's instructions in the comment above.
