Forum Discussion
LMS Publishing error
Please help me fix this error. It appeared when I published a SCORM zip file which was created by Rise 360 to our LMS.
Thank you so much!
0:Tue Nov 07 2023 11:59:45 GMT+0700 (Indochina Ti...
Hi Linh! I'm sorry to hear that you are encountering an issue when uploading your Rise course to your LMS.
Have you shared this error log with your LMS administrator yet? You can also test your published course at SCORM Cloud and compare the results with your LMS. Learn more about using SCORM Cloud to troubleshoot LMS issues.
If your content works properly at SCORM Cloud but not in your LMS, you may need to open a support case with your LMS provider to troubleshoot the issue. Your LMS provider may request a debug log to help identify the problem. Learn how to generate a debug log for Rise 360 and Storyline/Studio content.
If you’d like to know more about the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
However, if your course doesn’t upload or play correctly at SCORM Cloud either, send us your project file for review. Our support engineers are more than happy to assist in troubleshooting the issue.
