Forum Discussion

ShMac's avatar
ShMac
Community Member
2 days ago

Localization File Issue

I’m hoping someone can help me troubleshoot an issue I ran into with the localization tool.  

Last week, I used the localization feature to translate one of my courses into French. While working on the version saved to my desktop, I was able to switch back and forth between the English and French versions without any trouble.

I published the course to Review 360 on Wednesday for feedback from my boss, and I didn’t return to update the file again until this morning. Now, the option to switch to the French version has completely disappeared. I’ve checked my desktop and our shared folders, but I can’t locate the French version anywhere.

I’ve attached a screenshot of what I’m currently seeing in Storyline in case it helps diagnose the issue.

If anyone has experienced this before or has ideas on how to recover the translated version, I’d really appreciate your help!

accessibility
community
e-learning development
localization
storyline 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    19 hours ago

    Hi ShMac​! 

    Sorry to hear you're having trouble with your localized .story file!

    I see that your support case has been escalated to my colleague, Ian. It looks like he just replied to your e-mail sharing insight and next steps.

    You're in great hands troubleshooting with Ian, and we can continue the conversation through your case!