Forum Discussion
Locked by Another Process
When I try to open my file I get a message stating " File is locked by another process" How can I fix this? I even rebooted and got the same results.
Hi Lynette,
Sorry you've had such an annoying time with this! I'm glad you're able to resave and continue working, but wanted to ask about your copy/paste set up? Where is the file initially stored? Have you tried instead to import it into a new .story file that's stored locally? I tend to recommend that to keep everything intact and help prevent future corruption issues.
Also, our Support Team is always happy to look at your setup and steps you follow one on one and offer any additional advice. You can reach out to start a case using that link.
It actually just happened again this morning. My story files are on the C drive in a projects folder (C:\Projects\ClientName). When the story file is "Locked by another process", I just copy/paste the story file where it is and rename the copy to the next version number (e.g. project
