Forum Discussion

TiborMrt-2f9147's avatar
TiborMrt-2f9147
Community Member
2 months ago

Login issue: {"name":"AxiosError"}

Hi Everyone, I am getting this error {"name":"AxiosError"} since this morning when I try to log in. The desktop app logged me out and just did the usual "please sign in" thing (it happens), but...
Articulate 360
LaurenDuvall's avatar
LaurenDuvall
Staff

Hello TiborMrt-2f9147! Thank you for sharing the screenshot! I just logged in from the desktop app and didn't run into an error message, so I'm wondering if uninstalling and reinstalling the desktop app will do the trick. Is it possible you could try that?

RadoBandola-662's avatar
RadoBandola-662
Community Member
2 months ago

I've had the same issue for the past 5 days. I still can't access the apps. I opened a case (00969381) and I'm in touch with your support team. However, none of the suggestions worked just like in TiborMrt-2f9147 case.

I found another users on this community having the same issue: https://community.articulate.com/discussions/discuss/signed-into-the-dashboard-but-the-desktop-app-wont-connect/1208314/replies/1208315

I'd appreciate if somebody on the Articulate team looked into the error message withe the redirection okta link as shown in TiborMrt-2f9147's screenshot; I got the very same error message.

 

Thank you!

 

  • RadoBandola-662's avatar
    RadoBandola-662
    Community Member
    2 months ago

    I also tried removing and reinstalling and it did not help.

    • TiborMrt-2f9147's avatar
      TiborMrt-2f9147
      Community Member
      2 months ago

      Hi Rado, RadoBandola-662 

      Yesterday I received a super working solution/workaround for my ticket from the support.

      Please check this:
      Basically make another browser as default in the windows, log in to Articualte in this browser and then click on the desktop sign in button.

      1. Try signing in to the Articulate 360 website before signing in to the Articulate 360 desktop app. Just visit https://id.articulate.com/ and sign in using Edge or Firefox.
      2. Change your computer's default browser to the one you used above and launch Articulate 360. If it works, you can set your default browser back to Chrome.

      I hope it can help you as well.
      A bit crazy that it seems that the chrome and the desktop app are not friends all the time. Even if I use it for years without seeing this issue it just happened.

      • RadoBandola-662's avatar
        RadoBandola-662
        Community Member
        2 months ago

        Thank you so much, Tibor! This finally helped :) Hope they'll fix it soon before more users need to spend days to figure out how to get access to the apps. It's obviously the communication between the app and the browser that's causing the login to fail.