Forum Discussion
Is Articulate 360 down? Getting {"name":"AxiosError"}
Getting booted and asked to sign back in. When attempting to do so getting {"name":"AxiosError"} on a blank screen.
Yes! Getting the same error.
Hello everyone,
We are investigating an issue impacting several Articulate 360 services, including subscription management, app usage, and access to www.articulate.com. The disruption is due to an ongoing outage with Amazon Web Services (AWS), affecting their customers. Our engineering team is collaborating closely with AWS to resolve the issue as quickly as possible.
I apologize for the disruption, and I'll let you know as soon as we're fully operational again. For real-time status updates, please visit: https://www.articulatestatus.com
If you'd like to receive notifications about future status changes, click the "Subscribe" button at the top right corner of the status page.
Seems to be back up and running now. I was able to access RISE360.
Hi everyone, 🎉
I’m happy to let you know that we’re back up and running normally now. We apologize for the disruption. Thanks for sharing your experience as well, Margaret!
Let us know if you still have issues, and we’ll work closely with you.
Error message: {"name":"AxiosError"} Can you please help to solve the issue?
Hello ZulmaVidal,
Sorry to hear that you're having trouble accessing Articulate 360. We're not experiencing any service outages right now so there's a chance the issue is isolated to your network or organization. Please try the following troubleshooting steps to see if they help:
- Use a different browser to access Articulate 360
- Clear your browser's cache
- Ensure your organization has access to all of the endpoints listed here.
I just tested all of our online services right now and I was able to access all of them, so if you're still unable to access Articulate 360 after performing the troubleshooting steps above, open a case with our support team here to connect with a support engineer for further assistance. Let us know how it goes!
Followed your instructions and have a new message:
Hi ZulmaVidal,
It looks like you need to authenticate the sign-on process from a portal based on the error message. Please try re-authenticating your session using the correct sign-on process. If the issue isn't authentication-related, open a case with our support team here to connect with a support engineer for further assistance.
