Forum Discussion
Login issue: {"name":"AxiosError"}
Hi Everyone,
I am getting this error {"name":"AxiosError"} since this morning when I try to log in.
The desktop app logged me out and just did the usual "please sign in" thing (it happens), but this time I receive the mentioned error message on the tab: {"name":"AxiosError"}.
And 5 more static tabs is also opening at the same time with the classic "This site can't be reached" network issue.
offline_acces/
email/
profile/
profile_name/
user subscription/
The strange thing is that I can log in on the regular Articulate site, and I am still logged in in the browser, but the desktop app's sign in leads to this error and don't let me to use storyline properly.
If I am not mistaken this problem is not in our end.
Can you solve this issue please?
Sadly time is ticking on a strict deadline, and this is the only development tool we have. :(
Thanks!
Hello TiborMrt-2f9147
Sorry to hear that you're having trouble accessing Articulate 360. We're not experiencing any service outages right now so there's a chance that the issue is isolated to your network or organization.
Please try the following troubleshooting steps to see if they help:
- Use a different browser to access Articulate 360
- Clear your browser's cache
- Ensure your organization has access to all of the endpoints listed here.
I see that you've also opened a support case. Great call! If you're still having difficulty logging in, we'd be happy to see a screen recording of what you're experiencing as you attempt to log into your account. We can continue the conversation over in your case.
Looking forward to hearing from you!
Thank you for your answer LucianaPiazza !
The cache already cleared. It brings back the login screen, so no blank Axios error anymore, but on both browser (Chrome, Edge) it produced a new error, image inserted.
I can log in on the regular Articulate website, heroes etc. The problem occurs when the desktop app redirects me to the sign in.
Thanks!Hello TiborMrt-2f9147! Thank you for sharing the screenshot! I just logged in from the desktop app and didn't run into an error message, so I'm wondering if uninstalling and reinstalling the desktop app will do the trick. Is it possible you could try that?
