Forum Discussion
Login issue: {"name":"AxiosError"}
Hi Everyone, I am getting this error {"name":"AxiosError"} since this morning when I try to log in. The desktop app logged me out and just did the usual "please sign in" thing (it happens), but...
Thank you for your answer LucianaPiazza !
The cache already cleared. It brings back the login screen, so no blank Axios error anymore, but on both browser (Chrome, Edge) it produced a new error, image inserted.
I can log in on the regular Articulate website, heroes etc. The problem occurs when the desktop app redirects me to the sign in.
Thanks!
Hello TiborMrt-2f9147! Thank you for sharing the screenshot! I just logged in from the desktop app and didn't run into an error message, so I'm wondering if uninstalling and reinstalling the desktop app will do the trick. Is it possible you could try that?
I've had the same issue for the past 5 days. I still can't access the apps. I opened a case (00969381) and I'm in touch with your support team. However, none of the suggestions worked just like in TiborMrt-2f9147 case.
I found another users on this community having the same issue: https://community.articulate.com/discussions/discuss/signed-into-the-dashboard-but-the-desktop-app-wont-connect/1208314/replies/1208315
I'd appreciate if somebody on the Articulate team looked into the error message withe the redirection okta link as shown in TiborMrt-2f9147's screenshot; I got the very same error message.
Thank you!
I also tried removing and reinstalling and it did not help.
