Forum Discussion
Rise issues today
Is there a known issue with Rise today? My colleague was having issues logging in this morning, and I've been having difficulties with my content blocks all day. I was adding items and each time I selected "Add an item", I got an error message saying something went wrong. I refreshed and when I went back to that block, the added item was there. It did this multiple times with each item I tried to add. Now I'm trying to upload media to a tab interaction and the loading wheel just keeps spinning.
Hello everyone,
We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.
If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!
Yes there were known issues earlier which were supposedly resolved, however I have also had intermittent issues. Now my rise360 dashboard will not load at all, and just spinning as well. Image searches and image loading was also doing the same as yours was intermittently throughout the day.
Yep. Mine just kicked me out completely now. I literally do not have time for this today. Ugggg
I am having issues with with both Rise and Review 360.
I am also having issues. If I try to load the sign-in page for Articulate or rise.articulate.com, I get a "Gateway Timeout Message."
Getting error 502 Bad Gateway and 504 Gateway Timeout.
The report says the incident is resolved. But it isn't.
Hi Jennifer,
If I follow the link provided by Ron, it says Investigating, not resolved.
Hi everyone,
Confirming Ron and Karl's comments that Articulate Webpages are currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible. I apologize for the disruption, and we'll let you know as soon as they are fully operational again.
You can also see real-time status updates here. Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.
It's getting frustrating that over the last couple of days there have been issues every day with the software. Really don't have the time for this and it keeps delaying our projects.
Hi everyone,
I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue.
We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.
Hello everyone,
Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!
Let us know if you still have issues, and we'll work closely with you.
Hello! I am still unable to go to Rise 360. I can log into the overall articulate 360 page, but Rise is still giving me a 504 error.
Eric it seems 360 is down again. Would love to for this to be resolved and quit happening. it is very frustrating to not know if 360 is going to work or not and its been a problem all week.
I was able to get back in yesterday but am now unable to access Rise 360. Same issue others have mentioned - Gateway timeout 504
I am getting the 504 error too.
