Forum Discussion

JenniferOrmond-'s avatar
JenniferOrmond-
Community Member
7 months ago

Rise issues today

Is there a known issue with Rise today? My colleague was having issues logging in this morning, and I've been having difficulties with my content blocks all day. I was adding items and each time I selected "Add an item", I got an error message saying something went wrong. I refreshed and when I went back to that block, the added item was there. It did this multiple times with each item I tried to add. Now I'm trying to upload media to a tab interaction and the loading wheel just keeps spinning. 

Rise 360
  • EricSantos's avatar
    EricSantos
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • HollyArmson's avatar
    HollyArmson
    Community Member
    7 months ago

    Yes there were known issues earlier which were supposedly resolved, however I have also had intermittent issues. Now my rise360 dashboard will not load at all, and just spinning as well. Image searches and image loading was also doing the same as yours was intermittently throughout the day. 

    • JenniferOrmond-'s avatar
      JenniferOrmond-
      Community Member
      7 months ago

      Yep. Mine just kicked me out completely now. I literally do not have time for this today. Ugggg

  • MarisaHubin-a1b's avatar
    MarisaHubin-a1b
    Community Member
    7 months ago

    I am also having issues. If I try to load the sign-in page for Articulate or rise.articulate.com, I get a "Gateway Timeout Message."

      • KarlMuller's avatar
        KarlMuller
        Community Member
        7 months ago

        Hi Jennifer, 

        If I follow the link provided by Ron, it says Investigating, not resolved.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi everyone,

    Confirming Ron and Karl's comments that Articulate Webpages are currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible. I apologize for the disruption, and we'll let you know as soon as they are fully operational again.

    You can also see real-time status updates here. Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.

  • AndreStruik's avatar
    AndreStruik
    Community Member
    7 months ago

    It's getting frustrating that over the last couple of days there have been issues every day with the software. Really don't have the time for this and it keeps delaying our projects.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi everyone,

    I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

    We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello everyone,

    Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!

    Let us know if you still have issues, and we'll work closely with you.

    • ChelseaPolette-'s avatar
      ChelseaPolette-
      Community Member
      7 months ago

      Hello! I am still unable to go to Rise 360. I can log into the overall articulate 360 page, but Rise is still giving me a 504 error.

    • StacyVrooman-b0's avatar
      StacyVrooman-b0
      Community Member
      7 months ago

      Eric it seems 360 is down again. Would love to for this to be resolved and quit happening. it is very frustrating to not know if 360 is going to work or not and its been a problem all week. 

    • MaryClaireRoche's avatar
      MaryClaireRoche
      Community Member
      7 months ago

      I was able to get back in yesterday but am now unable to access Rise 360.  Same issue others have mentioned - Gateway timeout 504

Related Content