Forum Discussion
Rise issue still not solved
Despite the discussion threads being marked as solved and the status report saying that "Rise 360 access has been restored and is fully functional" we are still getting the same message and are unable to work with Rise.
Hello NathalieHebenst and SarahWhitfie615,
I appreciate your patience while the Rise 360 issue is ongoing. I’m happy to confirm that Rise 360 access has been restored and is fully functional. We have updated the status here from Monitoring to Resolved.
I’m sorry for the trouble this has caused you. Let us know if you still have issues, and we’ll work closely with you.
Yes, still having issues - I can get in but error message keeps appearing and it is not retaining my changes.
Thanks for your feedback, NathalieHebenst and SarahWhitfie615.
I can confirm that Rise 360 is back down. We are working on a permanent fix, and I'll share updates as soon as they're available. We've updated the status page to reflect this situation.
I'm sorry for the trouble.
Hello NathalieHebenst and SarahWhitfie615,
I appreciate your patience while the Rise 360 issue is ongoing. I’m happy to confirm that Rise 360 access has been restored and is fully functional. We have updated the status here from Monitoring to Resolved.
I’m sorry for the trouble this has caused you. Let us know if you still have issues, and we’ll work closely with you.
I'm still having issues updating videos in my Rise content. I'm still getting this error:
Hi, JanelleEdward-7!
I see my teammate, Cleober, reached out to you in your support case. We can continue troubleshooting there. You're in great hands!
Thank you!
Hi JanelleEdward-7,
That's great to hear! If you need any help later on, please let us know!
