Forum Discussion
Login issue: {"name":"AxiosError"}
Hello! I started having this issue last week. I have tried the suggestions for fixes, but they simply are not working. Is there a permanent fix yet? I'm juggling multiple projects and really need my software. Please advise. Thanks in advance!
Hi Margaret!
I am sorry to hear that. For me (and for the others in my entourage) the browser change helped to solve the problem. I don't know that you could already try it or not, but hopefully not, and it will help you out now. :)
Workaround steps:
1.) Set Edge (or other than Chrome) as default browser.
- Go to „Apps” -> „Default Apps” in Windows.
- Click on Microsoft Edge in the list and push the „Set default” button in the upper right corner.
- If you want you can pre-log in to https://id.articulate.com/ in Edge.
2.) Click on sign-in in the Articulate desktop app and proceed in Edge.
3.) Once logged in you can re-set Google Chrome as default browser – same method as above.
4.) Infinite happiness and sunshine!
The cache deletion did not work, and the Articulate servers were up, so those were only things to check before the real solution.
Somehow the app and the chrome could not communicate well with each other, or the command in chrome went wrong in the browser, even if it was the most recent version.
Strange that this problem is still a thing and can not be solved. It can happen that the Articulate team couldn't resolve is from their part (coding etc.) of course, but if we could have a case description what goes wrong and what is happening when this problem comes up, that would be great.
For me the browser changed worked, and this issue never appeared again. But I also wasted 3 days with this simple login, and my SLA was 1 day. It can really affect our work.
Kr,
Tibor