Forum Discussion
Login issue: {"name":"AxiosError"}
Hi Everyone, I am getting this error {"name":"AxiosError"} since this morning when I try to log in. The desktop app logged me out and just did the usual "please sign in" thing (it happens), but...
Thank you for your answer LucianaPiazza !
The cache already cleared. It brings back the login screen, so no blank Axios error anymore, but on both browser (Chrome, Edge) it produced a new error, image inserted.
I can log in on the regular Articulate website, heroes etc. The problem occurs when the desktop app redirects me to the sign in.
Thanks!
Hello TiborMrt-2f9147! Thank you for sharing the screenshot! I just logged in from the desktop app and didn't run into an error message, so I'm wondering if uninstalling and reinstalling the desktop app will do the trick. Is it possible you could try that?
I've had the same issue for the past 5 days. I still can't access the apps. I opened a case (00969381) and I'm in touch with your support team. However, none of the suggestions worked just like in TiborMrt-2f9147 case.
I found another users on this community having the same issue: https://community.articulate.com/discussions/discuss/signed-into-the-dashboard-but-the-desktop-app-wont-connect/1208314/replies/1208315
I'd appreciate if somebody on the Articulate team looked into the error message withe the redirection okta link as shown in TiborMrt-2f9147's screenshot; I got the very same error message.
Thank you!
I also tried removing and reinstalling and it did not help.
Hi Rado, RadoBandola-662
Yesterday I received a super working solution/workaround for my ticket from the support.
Please check this:
Basically make another browser as default in the windows, log in to Articualte in this browser and then click on the desktop sign in button.
1. Try signing in to the Articulate 360 website before signing in to the Articulate 360 desktop app. Just visit https://id.articulate.com/ and sign in using Edge or Firefox.
2. Change your computer's default browser to the one you used above and launch Articulate 360. If it works, you can set your default browser back to Chrome.
I hope it can help you as well.
A bit crazy that it seems that the chrome and the desktop app are not friends all the time. Even if I use it for years without seeing this issue it just happened.
