Forum Discussion
Login issue: {"name":"AxiosError"}
I've had the same issue for the past 5 days. I still can't access the apps. I opened a case (00969381) and I'm in touch with your support team. However, none of the suggestions worked just like in TiborMrt-2f9147 case.
I found another users on this community having the same issue: https://community.articulate.com/discussions/discuss/signed-into-the-dashboard-but-the-desktop-app-wont-connect/1208314/replies/1208315
I'd appreciate if somebody on the Articulate team looked into the error message withe the redirection okta link as shown in TiborMrt-2f9147's screenshot; I got the very same error message.
Thank you!
I also tried removing and reinstalling and it did not help.
Hi Rado, RadoBandola-662
Yesterday I received a super working solution/workaround for my ticket from the support.
Please check this:
Basically make another browser as default in the windows, log in to Articualte in this browser and then click on the desktop sign in button.
1. Try signing in to the Articulate 360 website before signing in to the Articulate 360 desktop app. Just visit https://id.articulate.com/ and sign in using Edge or Firefox.
2. Change your computer's default browser to the one you used above and launch Articulate 360. If it works, you can set your default browser back to Chrome.
I hope it can help you as well.
A bit crazy that it seems that the chrome and the desktop app are not friends all the time. Even if I use it for years without seeing this issue it just happened.Thank you so much, Tibor! This finally helped :) Hope they'll fix it soon before more users need to spend days to figure out how to get access to the apps. It's obviously the communication between the app and the browser that's causing the login to fail.
Hi RadoBandola-662!
Glad to see the community has been helping you!
I noticed you've also been working with my teammate Dexter, through a support case. Thanks for letting us know the issue has been resolved! Have a great rest of your week, and happy authoring!
