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agnieszkagorgon's avatar
agnieszkagorgon
Community Member
8 years ago

Lost Comments in Review

A client of mine recently held 2 review meetings, one on Aug. 16, the other on Aug. 20. Two modules were reviewed at each meeting. Comments for each module were posted on Articulate Review, howeve...
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AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Agnieszka, 

I saw you also sent in a Support case and that Michael was touching base with our team to look into those comments. Do you know approximately when the reviewers commented? 

Mamie and Phil,

Does it seem that you only lost comments recently or on a particular course? I don't see any Review status issues from last week on our Articulate Status page but, we could look into your individual courses if you can connect with our Support Engineers. We'll want to know 1) Your Articulate ID which published courses, 2) The course title, 3) the emails of any Reviewers who may have added comments, 4) if you have a general time period of when they added comments.

Let me know if you need anything else, and I'll also share this with the rest of my team to look into any broader issues on our end.