Forum Discussion

martinfenton's avatar
martinfenton
Community Member
8 years ago

Lost recent projects in storyline 360

I haven't used my storyline 360 for a couple of weeks. Today I opened the storyline app on my PC and on the home page all my recent projects had disappeared. I am unable to access these now so won...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Wendy and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing that you need access to your project file. 

Publishing the course is not the same as saving the project file, but there may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.
WendyRoss-90477's avatar
WendyRoss-90477
Community Member
5 years ago

Thank for your quick response. I was unable to recover temp and am now
attempting to restore my system from the day from which I published the
course.

Is there anything else I can do?
Am I for sure unable to download my work from the publushed course?

Thanks again for your time.
-Wendy Rosd

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Wendy!

    I'd love for our Support Engineers to step in to walk you through additional troubleshooting steps! I've opened your case on your behalf so that we can see where your files are if they aren't saved in your temp folder. You'll hear from our team shortly!

    • WendyRoss-90477's avatar
      WendyRoss-90477
      Community Member
      5 years ago

      thanks!
      -Wendy