Forum Discussion
Lost Shared Content During License Renewal?
Hi colleagues! Our Articulate license renewed last week, and when it renewed, we lost all of our shared Rise Block templates and all of our Team Slides (shared or not). Has this happened to anyone else? How were you able to resolve it? Thanks. I've contacted Articulate directly, but this week is shutdown for them.
Hi Stephanie,
Thank you for reaching out!
I didn't see a support case for you in our system, so I went ahead and opened a case on your behalf. You should hear from our team soon via email so we can better assist you.
