Forum Discussion

MandarPhadke's avatar
MandarPhadke
Community Member
7 days ago

Renewal of license-problems

I got an email to renew my license as it has expired. The link takes me to a page that shows a discounted price (for India). However your reseller says that the discount is applicable only if Articulate approves. Hence please approve the discounted pricing.

4 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    6 days ago

    Hi MandarPhadke,

    Thanks for reaching out!

    I see you've submitted a support case to get this resolved. We'll continue the conversation there!

    • MandarPhadke's avatar
      MandarPhadke
      Community Member
      19 hours ago

      Its been several days and nobody seems to care. No one has responded yet.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        4 hours ago

        Hi MandarPhadke​,

        I'm so sorry for the delay!

        Checking your support cases, I see that they are assigned to one of our resellers. I've just contacted them to prioritize and expedite these requests.

        Thank you for your patience!

  • MandarPhadke's avatar
    MandarPhadke
    Community Member
    5 days ago

    Hi Kelly,

    Thank You for responding. So far I have raised at least 3 support requests in the past two weeks for this issue, with zero response so far.