Forum Discussion
Renewal has turned into a New account nightmare
Without going into detail, our expected simple renewal has been delivered as a new system. Not what we asked for, wanted or expected but now we have to deal with it.
I have some questions.
My email is associated with both systems. I have not logged into the new system because my email and password log into the old (no expired) system.
I have a 'Welcome to Articulate' email with a link, but no password and I am not comfortable using the forgot password option before speaking to support because I have the two systems using the email.
I am waiting for Articualte support to get back to me, but while I continue to wait, does anyone have experience with this? At the moment I am stuck with an expired system that I can log into and I can't access the new one. My main concerns are:
- Quick links - if the content is transferred, will the current quick links stay exactly the same.
- What would happen if I triggered the 'forgot password'
- Is it possible for the payment (to a reseller) to renew the existing account instead of having the new account and spend effort moving content as that would surely be the easiest option.
Thank you all very much
While I still wait for support, for anyone else in this situation, I have worked the answers to my immediate concerns and like everything in life 'It is easy when you know how....':
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
- You swap from the accounts page by selecting the small 'change team' link at the top right
- My content does seem to have migrated to the new account
- Quick Links: these were checked by creating a quick link of an existing course from the new account and comparing it to the link from the old account. Thankfully they are the same.
Now I think I will contact live chat about assigning myself as a content creator on the new system because I need to get working...
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
4 Replies
I think you would need to contact support, the quick links would be broken. I didn't think you could have two accounts on the same email address.
Hi T_J,
So sorry to hear that you've run into this setback when renewing Articulate 360!
Great to see that Phil has been helping you. I noticed that you've also been working in a case with my teammate, Ryan. Great move! We can continue the conversation there to keep all information in one place.
StevenBenassi I would love to continue the conversation but it is like radio silence here for me! I expect time differences may be playing a part.
While I still wait for support, for anyone else in this situation, I have worked the answers to my immediate concerns and like everything in life 'It is easy when you know how....':
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
- You swap from the accounts page by selecting the small 'change team' link at the top right
- My content does seem to have migrated to the new account
- Quick Links: these were checked by creating a quick link of an existing course from the new account and comparing it to the link from the old account. Thankfully they are the same.
Now I think I will contact live chat about assigning myself as a content creator on the new system because I need to get working...
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
