Forum Discussion
Malware detected - Rise module export for web
I exported a Rise360 course for web. Our IT contacted me to alert detected and removed a dangerous file from the ZIP folder.
Hello, can I see Carlo's helpful information too?
Hello Natalie,
Carlo's reply is very similar to the information that Crystal shared, but here it is for your reference:
Thanks for reporting this. I want to note that output files published using our authoring tools are virus-free. Our Articulate 360 installers and applications are Authenticode [https://docs.microsoft.com/en-us/windows-hardware/drivers/install/authenticode] signed, and we also use checksums to verify integrity.
One way to test if a published output file from our authoring tools is malicious is to run it through VirusTotal (https://www.virustotal.com/), or Metadefender (https://metadefender.com/) to see if either of those tools flags it.
If any other anti-virus vendors do not flag it, it’s a good indication that it’s a false positive alert specific to SharePoint and MS Teams settings. Please contact SharePoint and MS Teams support or your admin to let them know.
If the other anti-virus vendors do flag it, take a screenshot and share your zipped output along with the screenshot with us.
Let me know if you have additional questions about this or need anything else. I'll be happy to help!
