Forum Discussion
Media Library and subtitles makes the program freeze
Hiya,
Editing Captions through the Media Library window/feature is Exceedingly sluggish and brings the program to a halt every single time you want to right click something or open the Captions wi...
Hello Asbjorn,
Sorry to hear that you ran into this issue.
Can I ask if all 3 of the computers that you tested the behavior on are managed by your organization? If so, please try doing a repair of your Storyline 360 installation on one of the machines by following the instructions listed in this article to see if this helps improve the performance. Note that you might need assistance from your IT staff to perform some of the steps.
If the issue persists, please open a case with our support team here so we can take a closer look at what's causing the media library to slow down the application on all three of the machines.