Forum Discussion
Missing File Error
Hi Ari_Avivi,
Sorry to hear that you've run into this setback when publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
So not sure why this worked but this is what I did and it seems to be working now.
1. rolled back storyline to a previous version.
2. restarted
3. Updated storyline to the newest update
4. Restarted.
Uploading now works fine.Hi Ari_Avivi,
That's great to hear!
Thanks for following up and sharing the solution that worked for you. Please let us know if you run into any setbacks moving forward.