Forum Discussion

CurtZilbersher's avatar
CurtZilbersher
Community Member
8 years ago

Missing Fonts (according to Storyline) but Fonts Exist in System

When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC.  They are.  I can see them in my fonts list and they are also ...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Randall,

The issue was fixed in the latest update of Storyline 3 as shown here in the version history.  When we experienced the issue before, it was only the pop up/prompt that folks saw and the fonts appeared normally on the screen, while previewing and in publish.

It sounds like you're seeing something a bit different if the text is garbled on preview - could you share a copy of your .story file with us? 

  • RandallSauchuck's avatar
    RandallSauchuck
    Community Member
    8 years ago

    The problem seems to stem from the fact that I had both TrueType and OpenType versions of the conflicting fonts (Gotham). I uninstalled them and reinstalled 1 version (OpenType) which seems to have fixed it.
    Still, it is annoying that the old version of the software can deal with this issue but the new one cannot.

  • RandallSauchuck's avatar
    RandallSauchuck
    Community Member
    8 years ago

    Oh and I do have the latest version (according to the "Check for updates" link) so apparently it is not fixed.