Forum Discussion

CurtZilbersher's avatar
CurtZilbersher
Community Member
8 years ago

Missing Fonts (according to Storyline) but Fonts Exist in System

When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC.  They are.  I can see them in my fonts list and they are also ...
storyline 360
CynthiaCastillo's avatar
CynthiaCastillo
Community Member
6 years ago

360 SL Version 3.25.18009.0 

And the font is available (similar to your image) on Windows control panel > Font. 

Any fix to this yet? I submitted a ticket. SL states the "Imago book font" is missing.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi there, Cynthia.  We had an issue with the "missing fonts" message appearing despite the font being installed in an earlier version of Storyline 360.  We released an update that had resolved the issue at that point.

    The original issue was only appearing in specific files.  Was this file originally on another machine?  Could you please test opening a new Storyline 360 project and attempt to use the Imago book font?  If that works, please try importing the slides from the original project into a new project.

    Let me know how you make out, and we'll determine if we have a new bug to squash.  Thanks!