Forum Discussion
Missing Fonts (according to Storyline) but Fonts Exist in System
When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC. They are. I can see them in my fonts list and they are also ...
Hi there, Lee! I've opened a priority support case so our team can explore the error you're receiving. I'll follow the case as well so I can update the community discussion on what we discover. Thanks!
Nothing has changed. This is still very much an issue and I really need help to find a solution.
I would think this would be a priority to solve, but....
Hi there, Lee. I'm sorry this issue is still plaguing you! You shared that this message appears when the file was originally created on another person's machine and then transferred to your machine. Cleo suggested uninstalling the font on your end and reinstalling with the same file the original user had if possible.
Does that make any difference when opening the file on your machine?