Forum Discussion
Missing Fonts (according to Storyline) but Fonts Exist in System
It seems like Articulate continues to suggest the same fix to a problem that really needs to be solved. It is getting to the point where I need to remove and reinstall the font every time I open a Storyline file from a different person.
I really wish we could simply solve this problem that is over 3 years old rather than offer a workaround that does not address the problem!
I've reinstalled these fonts at least 12 times, and this is now ridiculous.
Lee
Hi Lee,
I can understand how problematic and labor-intensive it is to reinstall the fonts, again and again, to deal with this issue. I know you've shared details with Cleo in your case, and I believe this issue to be different than the original one discussed here due to the limited number of customers experiencing it.
I've asked Cleo to share your case with our team of Senior Support Engineers so that we can dig in further to your font and the way in which files are shared to shed some light on this!