Forum Discussion

MaryBethMaid674's avatar
MaryBethMaid674
Community Member
2 years ago

Mouse Cursor in new Storyline UPdate

I had to reinstall Storyline recently, and found that the mouse cursor is now showing some unpleasant icons to work with. I thought at first it may have something to do with Windows 11, and that m...
storyline 360
ChaleaHernandez's avatar
ChaleaHernandez
Community Member
7 months ago

I am also having this issue. I am using Windows 10. This occurred after reinstalling Articulate. I have checked my Windows settings, and all seem fine. This is only happening in Articulate. Any other suggestions?

  • KellyAuner's avatar
    KellyAuner
    Staff
    7 months ago

    Hi ChaleaHernandez,

    Thanks for reaching out!

    I have a few questions to help me better understand the issue.

    • Does the mouse cursor you see look the same as the image MaryBeth attached? If not, can you please include a screenshot of what you're seeing?
    • Is this is happening in a brand new course, or just one?
    • Does this happen in Storyline 360, Rise 360, or both?
    • If you try changing the cursor style, does that make a difference?

    We'll be on the lookout for your reply! If you prefer to troubleshoot privately, you're welcome to submit a support case with our team.