Forum Discussion
Mouse disappear when recording on external screen
Hi all,
Here's my situation :
I have a laptop with a really small screen and 2 external screen link to it.
My mouse just disappear when I do my recording on one of my external screen. It works fine on the laptop screen, but I can't do the recording on it as the app I want to record can't fit in it.
I already tried the solution that were suggested on other threads (repair peek 360, unplug/replug the screens, reboot computer...)
4 Replies
Hi, Thibault.
Thank you for reaching out!
I noticed you were working with Robert in a case related to Peek 360, so I added those comments to the case so Robert can reach out to help you troubleshoot. That way, we keep all the information in one spot.
You should hear from our team soon via e-mail!
Where do I find an answer to this issue? I also have recorded several Peek Videos on my second monitor and the mouse does not appear in the right place.
The workaround to this I found is to make the screen your recording on (your second screen) the main screen
It will record your mouse then.
Here's a link to change the main screen : https://www.tenforums.com/tutorials/3871-change-main-display-windows-10-a.html
Hello Mary! I see my teammate Mcgem is looking into this and will reach out to you via email with an update soon, and I've linked this discussion to your support case. You're in excellent hands!
