Forum Discussion
Mouse hover trigger for hyperlink not working in SL3
We've converted one of our projetcs from SL2 to Sl3 and during testing in preview mode and in our LMS, the original trigger for a hyperlink in a feedback layer is no longer working (Show Layer "Correct hover" when mouse hovers over; restore on mouse leave)
The workaround we have for now is just to make the link clickable so it displays the additional information from the "Correct hover" layer.
Is this a bug or is there a setting that I need to check that didn't transfer right when we converted the SL2 file to SL3?
https://www.dropbox.com/s/865ifvr9z02zedy/Hyperlink%20mouse%20hover.webm?dl=0
36 Replies
Hi there Rio,
Thanks for sharing that screen recording--that was super helpful. I really appreciate you bringing this up, since I haven't seen reports of this in Storyline 3. I did a quick test, and like you I also saw the hyperlink hover trigger does not open the layer in HTML5. The layer does open in Flash, though.
I'm going to bring this to the team, and we'll determine next steps. I'll be sure to keep you updated on any new information I receive.
For now, try using a "when user clicks" trigger instead of a "when mouse hovers over" trigger. If you'd rather a hover than a click, try using a hotspot.
You also have the option of publishing with Flash/HTML5, so users with a Flash-enabled browser will see the Flash version which works as expected.
Thanks again for bringing this to our attention, and I'm sorry if it's slowing you down!
Hi Alyssa,
Thanks! I went ahead and just used hotspots to replace the slides with the hyperlink hover trigger. My director prefers we use HTML5 only or HTML5/Flash for better accessibility, and I'm hoping the issue with the hyperlink hover trigger gets addressed.
Thanks again.
Glad that method will work for you, Rio! We'll keep you posted on any updates about this issue.
This is not working for me as well. Mouse over triggers work fine in SL2 but do not work for me in SL3 on several different projects.
Hi there, Nicole. Thanks for popping in.
Is the mouse over trigger not working for anything, or just not on hyperlinks?
We have documented an issue with hovering over hyperlinks not executing the trigger as expected. You'll get an email notification if we update this discussion with any new information we can share regarding a fix.
The workaround was either:
- Create a hotspot where the hyperlink text would be, and attach the mouse over trigger to the hotspot.
or - Publish with Flash output first, and HTML5 as a fall back format, because the mouse over trigger works in Flash.
Would either option work for you?
Yes it's when hyperlinking. Looking forward to a fix - thanks!
- Create a hotspot where the hyperlink text would be, and attach the mouse over trigger to the hotspot.
Same issue here.
Thanks for popping in, Paul. You'll be subscribed to this discussion now, and you'll get a notification if we post an update.
"If?" I hope an update is posted! This function works perfectly in SL2.
Hi Nicole,
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’m sorry if it’s slowing you down but we'll keep you posted here.
Any news on this? It's 6 months since the issue was raised.
I am finding that hyperlinks don't work in text boxes that also contain a reference to a variable. If I remove the variable, the hyperlink works as normal. See attachments.
In addition, the colour of the hyperlink is lost and the line spacing is changed (less).
As a workaround, I had to separate the text containing the variable references (in red) from the rest of the text (in black). The hyperlinks then work as expected and the line spacing is normal.
Hi Dayn,
This issue is still present where when using the trigger timing "when mouse hovered over," trigger is not firing on hyperlinked text in HTML5 output. That's something our team is still taking a look at.
As for the issues with your .story file, it doesn't appear that there are any attachments included? If you'd like to share a copy I'd be happy to take a look. Use the "Add Attachment" button at the bottom of the reply window:
Sorry Ashley. Here you go.
