Forum Discussion
MP4 file not playing
Hi folks - I have INSERTED mp4 video into my project and it won't play when I preview or publish the project. The files are 750MB, which I believe to be under the limit. I have set the videos to pla...
Hello Matthew,
Sorry to hear that you ran into this snag. I'd like to ask a few questions to help clarify your experience:
- Are all of your videos affected, or just a few select ones?
- Do videos from Content Library 360 show the same behavior?
- Does re-encoding your video using a tool like Handbrake fix the issue?
- Are you working locally when previewing your project?
If you'd like us to check your video file for you, you can open a support case here and share your project file there so we can take a look!
Looking forward to your response!
