Forum Discussion

ded2's avatar
ded2
Community Member
2 days ago

Publishing Storyline as MP4 file

Hi all, I created a module in Storyline with mobile-sized videos and call outs. When I published as MP4, however, the final video plays really glitchy. The video freezes and skips, which makes it unwatchable. I reduced the size when I saved and I even took out the call-outs I had animating in, but I still get the same freezing and skipping.

I searched the forum here and it looks like this was an issue three months ago. Just wondering if this has been addressed in a recent update.  

Thanks!

e-learning development
other
storyline 360

1 Reply

  • KeithKemsley's avatar
    KeithKemsley
    Community Member
    2 days ago

    I'm experiencing the exact same issue on a very large client project involving mobile-sized / vertical videos. The published MP4 has random freezes/stutters baked into the video. If I republish, the stutters are still there, but they appear in different places.

    I've done enough testing to know that it was an early January Articulate update that caused this to break. I am using the 12/17/25 version of Storyline to keep the project going. 

    Any help on this would be greatly appreciated!