Forum Discussion
mp4 Video file is choppy in Storyline360
Hello,
I tried inserting a mp4 video file in Storyline360, but it is very choppy on playback within Storyline. When I launch the mp4 file from a video player, it looks great, but as soon as it is ...
Hi, Geneviève.
Thank you for reaching out!
Can you reproduce this issue with a different video, or is it only happening to a specific one?
If this is only happening with a specific video/project, can you share it through a support case so we can investigate?
Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file.
Let me know if this works!