Forum Discussion
MP4 video in Rise 360 course will not load on Samsung Tablet
Hello!
I have a course that starts off with a MP4 video. The course is published to our LMS. The video plays fine in Review 360 and on desktop/laptop. Employees who need to complete the course on their Samsung Tablets report that the video will not load. The default browser on the mobile device is Edge. Our IT department suggested using Chrome, but some users report that the video will still load when switching browsers. Has anyone else experienced this and found a solution?
Thanks in advance for the help!
Thank you for the suggestion.
2 Replies
If I had access to the video, I'd check how it was encoded. It's possible that it uses a codec that Samsung's default install doesn't support. They heavily modify Android for their tablets and use their own branded software as the default a lot. "MP4" is a container format, it doesn't tell you much about how the video is actually compressed.
Thank you for the suggestion.
