Forum Discussion
Multiple Replay 360 Issues
I am having the smae issue. I have been using for years and recently the Video and audio loads and play back has no sound. Tried encoding in Handbrake and switching for auto to manual and mute and back but no luck. Video play with audio outside of replay. Very frustrated. Will need to purchase another video editing tool. ARRRRRG!
Hi Maureen,
Sorry to hear that you ran into this issue, and I'll be happy to look into this for you.
I'd like to ask a few questions to help clarify your experience:
- Are all videos affected, or just a select few?
- Have you tried repairing Replay 360 to see if this helps?
- Have you tried re-encoding your videos using a different video profile in Handbrake?
Additionally, would you be willing to share a copy of the affected video file here or in private by opening a support case so we can check what's happening? We'll delete it when we're done testing!
Yes to question 1 and 3. Not sure how to repair. Can you explain that process.
All video files are impacted.
Yes to questions 1 & 3
Hi Maureen,
Thanks for the additional information. Since all of your Replay 360 projects are affected, follow these steps to repair your Replay 360 installation:
If the issue persists, please open a case with our support team to contact our support engineers for additional assistance.