Forum Discussion
My Rise course won't export
Using Chrome. Any thoughts why it won't export?
37 Replies
It's working now! Thanks for the information Ashley!
Not a problem, Megan and Steve!
This is happening again this morning. Tried multiple browsers and the export looks like it's working but just never finishes. Need an update on this immediately as the service is essentially unusable if you can't export.
Hello, Joe. We're having an issue with images and exports in Rise 360 and Review 360. We've got a status up, and we'll be updating regularly. I'm sorry for the trouble!
Hi again, Joe. We've confirmed that images and exports should be working normally again.
Confirmed! Thank you
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Joe Hardin
VP of Technical Operations
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You're welcome, Joe! By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
I am having an issue this morning exporting a specific course (I have been able export a different course and can export this one as a pdf just not LMS)
How can I work out why this error message is coming up?
Hello, Allyce. I'm sorry you got stuck on this course! Let's think over a couple of ideas:
- When you view the course using the Share URL, are there any lessons or blocks that don't display properly? If so, does deleting and rebuilding them help?
- Can you export the course to Review 360?
- What browser are you using to author this course? Can you try another supported browser (Safari, Edge, Google, Firefox)?
If these ideas don't help, we can request a copy of your course for troubleshooting with your permission. Connect with us privately here.
Hello, The export button for Rise 360 is not available on my toolbar. How do I fix this?
Thanks
Hi Lauren,
Whether or not you can export a course depends on your assigned role for each course:
- A Course Owner can do everything.
- A Course Manager can do everything except edit labels, transfer ownership, and delete the course.
- A Course Collaborator can edit the course but doesn’t have access to Settings, Share, Review, or Export.
Based on what you are saying, you are a Collaborator for this course.
Also trying to export 2 courses to PDF. In Chrome. This is the error I get every time (and I tried IE and Edge too just in case.)
Hi Ambre! Thanks for letting us know you're having trouble exporting PDFs in Rise 360. I'm not seeing issues from my side, so please try this:
- Create a new, blank Rise 360 course.
- Add a few basic blocks to a lesson: text, image, list, etc.
- Export this course as a PDF.
Let me know if that works, and we'll go from there!
This is an old thread, but maybe it will help. I just encountered this error. The course was exporting just find using the SCORM option, but would not publish as a PDF.
So, I changed the export setting to Web and exported the course successfully. Then, I changed the setting to PDF and it worked.
Perhaps it was dumb luck or maybe switching the options around fixed something.
Thanks for sharing, Robert!
