Forum Discussion
My Storyline is taking forever to open. Is there a fix?
Hi Eric EricSantos my colleague and I are experiencing the same thing. We have tried your suggestions above and have not been able to resolve this. Are there any updates on how to fix this? Projects do eventually open but they take a very long time.
Hi JillLugg-,
Thanks for following up on this, especially after trying those steps, I can see how the continued delay would be frustrating.
Since this is happening across multiple users and the initial troubleshooting hasn’t resolved it, that’s helpful context. I’m not seeing a broader issue flagged at the moment, so this may be something specific to your environment or setup.
To help narrow things down a bit further, could you confirm:
- Whether the delay happens when opening Storyline itself or only when opening certain project files
- Which version of Storyline you’re currently using (Help → About Storyline)
At this point, connecting with our Support team would be the best next step so they can take a closer look at what’s happening on your machines. If you’re able to share an affected Storyline file and any additional details about your setup, that will help speed up the investigation.