Forum Discussion

KimberlyPeterso's avatar
KimberlyPeterso
Community Member
3 months ago

New Custom Rise Blocks not Appearing in Review

I just created and used my first custom Rise blocks--excited about this feature so I don't have to jump into Storyline to create simple interactions.    One issue is that the custom interactions ...
Review 360
rise 360
MicheleM's avatar
MicheleM
Community Member
3 months ago

We have the same issue with custom blocks. The blocks display correctly when editing or previewing within Rise, but once the course is published to our LMS, they fail to appear entirely. We tried all of the troubleshooting suggestions mentioned above, didn't change anything. Hoping a resolution can be provided sooner than later.

KarlMuller's avatar
KarlMuller
Community Member
3 months ago

As a comparison, when we upload a Rise course with Custom Blocks to our LMS, all the Custom Blocks do appear.

Using SCORM 1.2

  • MicheleM's avatar
    MicheleM
    Community Member
    3 months ago

    Hi,

    I was advised by Customer Support that there was a known issue and it was fixed on August 26. There wasn't an incident posted because it wasn't deemed a widespread system outage at that time, and they only notified customers who reported encountering the issue. I re-published the course and it works fine now. 

    • KellyAuner's avatar
      KellyAuner
      Staff
      3 months ago

      Hi MicheleM,

      Thanks so much for updating this discussion!

      If you need assistance with anything else moving forward, please let us know!