Forum Discussion

KimberlyPeterso's avatar
KimberlyPeterso
Community Member
2 months ago

New Custom Rise Blocks not Appearing in Review

I just created and used my first custom Rise blocks--excited about this feature so I don't have to jump into Storyline to create simple interactions.    One issue is that the custom interactions ...
Review 360
rise 360
TracyWindsor-96's avatar
TracyWindsor-96
Community Member
21 days ago

I'm having this issue as well. REVIEWING in 360. (Haven't gotten as far as uploading to LMS) I have a custom block and it doesn't show up in Review 360 We use Edge. It's interesting though. The custom block (top image of the little boy), doesn't display in Review 360, but the images of the smiley faces is also a custom block and they appear. Two different templates were used to build. Is there a solution or work-around before I rebuild that top to just not have the curves :)

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    16 days ago

    Hello TracyWindsor-96​, 

    Thanks for reaching out!

    • Do you notice any change if you publish a new version of your course to Review 360? 
    • Good to know you're using Edge! Have you tried using an incognito window or another browser? 
    • Are you experiencing this with any other courses, or just this one?

     

    If you're still experiencing this issue, we'd be happy to take a closer look at a copy of your course to see if we can replicate this. You can share a copy of your course within a support case. We'll delete all files after troubleshooting is complete.

    Looking forward to hearing from you!