Forum Discussion
NEW IN RISE 360: Scenario Block
Hello everyone!
I’m excited to share that we've released a new Rise 360 update that includes an enhancement:
- Scenario block fields no longer have character limits.
There’s nothing to install for web-based apps. New features and fixes are immediately available!
How about the feedback: Is there anyway to change the feedback so that it is not coming from one of the characters in the scenario? I have the customer asking questions, asking our reps to choose how to answer, but then the feedback comes from the customer. Is there anyway to show feedback without having it be associated with someone involved in the question?
Great questions, Erika. When using dialogue content, the feedback will always be associated with the character. You could add text content next, hide the character, and provide more in-depth feedback on the interaction.
Check out this example I created where the customer reacts to your choice, and then you receive general feedback about your performance. I hope that gets some ideas going for you!
Thank you, Crystal!
I guess you have to be a bit creative with the scenario block, but with a little effort, it can all be accomplished!
Erika Flindall
Learning Experience Designer8400 Lawson Road, Unit 1
Milton, ON L9T 0J8C: 647.999.4495 | T: 905.712.0011
eflindall@fixnetwork.com
fixnetwork.comI love that perspective, Erika!
Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
