Forum Discussion

ArlynAsch-db6e4's avatar
ArlynAsch-db6e4
Community Member
7 years ago

New Rise Feature: Export as PDF

Today we released a new feature in Rise that I think you’ll appreciate—especially those of you who work in highly regulated industries! Now you can export your Rise courses as PDF files for easy pri...
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CamSymes's avatar
CamSymes
Community Member
7 years ago

Thanks so much guys! Loving the feature. However we are not able to use it today. No courses will export as PDF. The msg is:

Something went wrong
There was an error exporting your course. Please try again

 

Thanks!

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    7 years ago

    Hi Smart, 

    Were you able to use it prior to today, or today is the first time you've tried it and it's not working? 

    I was able to successfully export a course I had handy this AM. If yours still isn't working, can you tell me what browser you're trying to export from? I used Chrome/Mac, but you can use any of the browsers detailed here.

    • CamSymes's avatar
      CamSymes
      Community Member
      7 years ago

      Hey Ashley,

      I was previously able to download and tried the feature on Thursday and
      Friday with no issues.

      I have tried both Chrome and Safari on Mac and I get the same error:

      Thanks!

      • AshleyT-Pollard's avatar
        AshleyT-Pollard
        Staff
        7 years ago

        Thanks, SMART for that info. I'm going to reach out to you directly to get some more specifics on that course, as it sounds like something specific to that course. Keep an eye out for an email from Support@articulate.com

        Joy, the Export for PDF is an option for Authors only. It's not something your learners will see. 

        Carla, Have you looked at duplicating the course and then deleting the parts you don't need prior to export? Also, you could create a Block template out of that one interaction and then use that version to export. 


        Caron and Blair, Thanks! Our team knew there may be some additional ideas and needs rolling in after we got this first iteration out the door. Happy to pass along your insight to them! 

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