Forum Discussion
New Rise Feature: Export as PDF
Today we released a new feature in Rise that I think you’ll appreciate—especially those of you who work in highly regulated industries! Now you can export your Rise courses as PDF files for easy pri...
Thanks so much guys! Loving the feature. However we are not able to use it today. No courses will export as PDF. The msg is:
Something went wrong
There was an error exporting your course. Please try again
Thanks!
Hi Smart,
Were you able to use it prior to today, or today is the first time you've tried it and it's not working?
I was able to successfully export a course I had handy this AM. If yours still isn't working, can you tell me what browser you're trying to export from? I used Chrome/Mac, but you can use any of the browsers detailed here.
Hey Ashley,
I was previously able to download and tried the feature on Thursday and
Friday with no issues.I have tried both Chrome and Safari on Mac and I get the same error:
Thanks!
Thanks, SMART for that info. I'm going to reach out to you directly to get some more specifics on that course, as it sounds like something specific to that course. Keep an eye out for an email from Support@articulate.com
Joy, the Export for PDF is an option for Authors only. It's not something your learners will see.Carla, Have you looked at duplicating the course and then deleting the parts you don't need prior to export? Also, you could create a Block template out of that one interaction and then use that version to export.
Caron and Blair, Thanks! Our team knew there may be some additional ideas and needs rolling in after we got this first iteration out the door. Happy to pass along your insight to them!
